Your guests will automatically receive an electronic questionnaire after their departure, which can be answered quickly and easily.
Why own guest reviews are useful
You build trust on your website
You prevent visitors from leaving your website and reading guest reviews on portals
You increase the direct bookings and reduce the commissions to booking portals
Improve customer loyalty through direct interaction with guests
Gather valuable feedback to ensure quality and service
Simple, Effective, Attractive
Quality seal on hotel website
Guests access your review page with just one click
Examples of our hotel partners
Features of the guest review software Hot!Review
Email templates are available in different languages so that you can personally address your guests.
The generated guest reviews are automatically displayed on the review page. We link the page with your booking engine so that visitors can book directly on your website.
With the comment function you can reply to all reviews of your guests and comment on them. You improve the dialogue with your guests and increase customer loyalty.
Hotel Reputation Management pays off
Guest reviews influence sales and RevPar
- The increase in review score translates into the price increase without loosing a market share.
- Guest ratings on the website increase the probability of a direct booking
- The better the reviews, the higher the RevPar. The reviews quantity is not essential
- If a hotel increases its review scores by 1 point on a 5-point scale (e.g., from 3.3 to 4.3), the hotel can increase its price by 11.2 percent and still maintain the same occupancy or market share.
- A 1-percent increase in a hotel’s online reputation score leads up to a 1.42-percent increase in price as measured by the hotel’s average daily rate (ADR)