INDIVIDUAL QUESTIONNAIRE
Your guests will automatically receive an electronic questionnaire after their departure, which can be answered quickly and easily.
You build trust on your website
You prevent visitors from leaving your website and reading guest reviews on portals
You increase the direct bookings and reduce the commissions to booking portals
Improve customer loyalty through direct interaction with guests
Gather valuable feedback to ensure quality and service
Your guests will automatically receive an electronic questionnaire after their departure, which can be answered quickly and easily.
Email templates are available in different languages so that you can personally address your guests.
The generated guest reviews are automatically displayed on the review page. We link the page with your booking engine so that visitors can book directly on your website.
With the comment function you can reply to all reviews of your guests and comment on them. You improve the dialogue with your guests and increase customer loyalty.
The system informs you of new incoming guest reviews. You always have an overview.
You decide how many of your guests will be directed to your own rating form and how many will be directed to the rating portals in order to submit their guest reviews. We recommend to direct the majority of guests to your own site.
The dashboard displays statistics on the number of reviews, average value of each feature, recommendation rate, age, travel type and portals.
You can customize the seal of approval (your rating widget) according to your preferences so that it can be optimally integrated into your website.
Guest reviews influence sales and RevPar
Scientific evidence
Anderson, C.K. (2012): The Impact of Social Media on Lodging Performance. Cornell Hospitality Report. Vol. 12 No. 15. Cornell University. School of Hotel Administration.
Blal, I. & Sturman, M.C. (2014): The Differential Effects of the Quality and Quantity of Online Reviews on Hotel Room Sales, Cornell Hospitality Quarterly, 55(4), 365-375.